Frequently Asked Questions

Software

What are OEM products?

OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.

What are Retail Software products?

Retail Software products are the same products you would purchase at local software stores. Similar to OEM software, a Retail Product is licensed for use on one computer only.

What is a digital download?

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.

Is your software legitimate?

All of our software products are legitimate and authentic. All are covered by the money-back guarantee in case of presenting any type of error.

How are you able to sell the software for so cheap?

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.

Can I order a hardcopy DVD/CD disc of the software I purchased?

Here at SoftwareKeep, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).

Do you supply software products in volume or bulk orders?

Large-volume purchases can certainly be arranged by contacting us directly, via email or live chat. We'll send you a comprehensive quotation with details of the product of your interest.

Shipping

What shipping methods are available?

Myonlysoftware only dispatches orders digitally via email within a maximum period of 4 hours.

Do you ship Internationally?

Digital delivery reaches anywhere in the world.

How long will my order be delivered?

In general, the order is usually delivered before 4 hours, if there are any mishaps we will notify you of the new delivery time.

Payment

What payment methods are accepted?

Currently we only accept PayPal as a payment method because it guarantees our customers security when buying.

Is buying on-line safe?

Our website has SSL encryption so your data will always be protected at all times.

Order & Retunrs

How do I place an order?

Step 1: select the software you need. Step 2: proceed to the cart as a search or create an account. Final step: receive your activation key of the software you chose in minutes in your email.

How can I cancel or change my order?

If for any reason you wish to cancel your order, you can do so by sending an email to clientcare@myonlysoftware.com where you specify the reason for making this decision.

Do I need an account to place an order?

You can place an order without creating an account.

How can I return a product?

Once the activation key has been used it cannot be returned under any circumstances.
We’re Here to Help ! Contact us

Main Menu